{"id":1929,"date":"2021-01-13T13:56:48","date_gmt":"2021-01-13T11:56:48","guid":{"rendered":"https:\/\/bluepharma.bluepharma.store\/?page_id=1929"},"modified":"2021-02-23T13:27:43","modified_gmt":"2021-02-23T11:27:43","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/bluepharma.store\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"\n\n\t<section class=\"section dark has-parallax\" id=\"section_875731006\">\n\t\t<div class=\"section-bg fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-7\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"477\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return.png\" class=\"bg attachment-original size-original\" alt=\"\" title=\"\">\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_875731006 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 370px;\n}\n#section_875731006 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.01);\n}\n#section_875731006 .section-bg img {\n  object-position: 0% 93%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1061947644\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-194213554\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-194213554 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-46875631\">\n\n\n\t<div id=\"col-506037\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-pills nav-uppercase nav-size-normal nav-center\" role=\"tablist\"><li id=\"tab-questions-and-answers\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_questions-and-answers\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_questions-and-answers\"><span>Questions and Answers<\/span><\/a><\/li>\n<li id=\"tab-return-policy\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_return-policy\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_return-policy\"><span>Return Policy<\/span><\/a><\/li>\n<li id=\"tab-timelines\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_timelines\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_timelines\"><span>Timelines<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_questions-and-answers\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-questions-and-answers\">\n\n<div class=\"row align-center\"  id=\"row-669740558\">\n\n\n\t<div id=\"col-716881646\" class=\"col small-12 large-12\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row align-center row-box-shadow-1\"  id=\"row-760616410\">\n\n\n\t<div id=\"col-152688817\" class=\"col medium-10 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4145143922\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4145143922-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-received-a-defective\/damaged-item,-can-i-get-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-4145143922-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I received a defective\/damaged item, can I get a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4145143922-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4145143922-label\">\n\t\t\t\n\n<p>In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and\/or packaging intact within 30 days from the date of receiving it. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred within a week as of the date you requested the return..<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1830260546\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1830260546-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-received-a-wrong-item,-how-can-i-return-it?\" aria-expanded=\"false\" aria-controls=\"accordion-1830260546-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I received a wrong item, how can I return it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1830260546-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1830260546-label\">\n\t\t\t\n\n<p>In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and\/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-501425624\" class=\"accordion-item\">\n\t\t<a id=\"accordion-501425624-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-\u2018returns\u2019-not-possible?\" aria-expanded=\"false\" aria-controls=\"accordion-501425624-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When are \u2018Returns\u2019 not possible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-501425624-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-501425624-label\">\n\t\t\t\n\n<p>There are a few certain scenarios where it is difficult for us to support returns:<\/p>\n<ol>\n<li>Return request is made outside the specified time frame, of 14 days from delivery, or 30 days for defective items.<\/li>\n<li>Product is used, damaged, or is not in the same condition as you received it.<\/li>\n<li>Specific categories like, cosmetics and perfume etc.<\/li>\n<li>Any consumable item which has been used or installed.<\/li>\n<li>Products with tampered or missing serial numbers.<\/li>\n<li>Anything missing from the package you&#8217;ve received including price tags, labels, original packing, freebies, and accessories.<\/li>\n<li>Fragile items, hygiene related items.<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1528688871\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1528688871-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-changed-my-mind;-can-i-return-what-i-have-bought?\" aria-expanded=\"false\" aria-controls=\"accordion-1528688871-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have changed my mind; can I return what I have bought?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1528688871-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1528688871-label\">\n\t\t\t\n\n<ul>\n<li>If you change your mind before receiving your product, you only need to contact us to cancel your order or cancel it via the site or application without additional fees.<\/li>\n<li>&nbsp;If you want to return the product after receiving it, you have up to 14 days to return it, and we will return the amount paid with the applicable shipping fee deduction , subject to the rules mentioned below:\n<ol>\n<li>The item is not on the&nbsp;Non-Returnables list.<\/li>\n<li>You can\u2019t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.<\/li>\n<li>Only the items with \u2018Retail Packaging\u2019 never opened (Sealed\/Closed Box) and still with its Original Seal can be returned.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-339489945\" class=\"accordion-item\">\n\t\t<a id=\"accordion-339489945-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-items-that-cannot-be-returned?\" aria-expanded=\"false\" aria-controls=\"accordion-339489945-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the items that cannot be returned?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-339489945-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-339489945-label\">\n\t\t\t\n\n<p>The items that cannot be returned are:<\/p>\n<ul>\n<li>Cosmetics and perfumes.<\/li>\n<li>&nbsp;Air fresheners and deodorants.<\/li>\n<li>Toothpastes.<\/li>\n<li>Foam, gel, and shaving cream.<\/li>\n<li>The following personal care products:<\/li>\n<li>(shampoo &#8211; body lotion &#8211; liquid soap &#8211; and any liquid personal care product).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Also, any consumable items that are used or installed cannot be returned.<\/p>\n<p>As outlined in Consumer Protection Law and Its Executive Regulations and concerning section on non-returnable items.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2831082599\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2831082599-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-the-courier-to-collect-the-returned-items?\" aria-expanded=\"false\" aria-controls=\"accordion-2831082599-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take the courier to collect the returned items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2831082599-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2831082599-label\">\n\t\t\t\n\n<p>Typically, Courier representative will contact you within 2-5 days from the day you requested a return.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3592688725\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3592688725-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-schedule-time-with-the-courier-to-return-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-3592688725-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I schedule time with the courier to return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3592688725-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3592688725-label\">\n\t\t\t\n\n<p>Currently, you will not be able to contact the shipping company directly. However, once the shipping company representative or BluePharma representative calls you to receive the product you can provide him with your preferred time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1740792637\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1740792637-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-my-item-after-14-days?\" aria-expanded=\"false\" aria-controls=\"accordion-1740792637-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return my item after 14 days?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1740792637-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1740792637-label\">\n\t\t\t\n\n<p>There may be situations where you have not been able to return products within 14 days, and in these cases, please contact our customer service team at (<a href=\"tel:00963312215556\">+963 31 2215556\/7<\/a>). Complaints are dealt with on a case by case basis. However, all returns accepted in accordance with consumer protection laws must adhere to the specified time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1245295562\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1245295562-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-get-my-money-back?\" aria-expanded=\"false\" aria-controls=\"accordion-1245295562-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I get my money back?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1245295562-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1245295562-label\">\n\t\t\t\n\n<p>If you have paid via the &#8220;cash on delivery&#8221; service, or &#8220;pay against shipping&#8221; the amount will be refunded as a balance from the bluepharma and it will be added to your market portfolio, then you can use your balance to make new purchases easily on blupharma.store.<\/p>\n<ul>\n<li>Make a purchase less than or equal to the available balance in the bluepharma portfolio: If the total amount of the new purchase, including shipping charges, is less than or equal to the available balance in the bluepharma portfolio, the system will inform you that there is sufficient balance in the bluepharma portfolio. The new purchase amount will be deducted from your available balance.<\/li>\n<li>Make a purchase over the balance available in the bluepharma portfolio: If the total amount of the new purchase, including shipping charges, is more than the balance available in the Blupharma wallet, you will need to pay the account difference either by paying cash on receipt or paying the difference with the shipping against payment.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4011155575\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4011155575-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-replace-or-exchange-an-item-rather-than-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-4011155575-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Replace or Exchange an item rather than a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4011155575-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4011155575-label\">\n\t\t\t\n\n<p>At the moment, bluepharma does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-666619621\" class=\"accordion-item\">\n\t\t<a id=\"accordion-666619621-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-lost-the-original-packing-in-which-i-received-the-item,-how-can-i-still-return-it?\" aria-expanded=\"false\" aria-controls=\"accordion-666619621-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I lost the Original Packing in which I received the item, how can I still return it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-666619621-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-666619621-label\">\n\t\t\t\n\n<p>We accept return of item only if it is in an unopened, original box and\/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3661667678\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3661667678-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-it-mean-by-\u2018retail-packaging\u2019-never-opened-(sealed-&#038;-closed-box)?\" aria-expanded=\"false\" aria-controls=\"accordion-3661667678-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What does it mean by \u2018Retail Packaging\u2019 never opened (Sealed &amp; Closed Box)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3661667678-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3661667678-label\">\n\t\t\t\n\n<p>A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3731371614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3731371614-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-an-item-through-my-courier-company-or-personally-drop-it-anywhere?\" aria-expanded=\"false\" aria-controls=\"accordion-3731371614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return an item through my courier company or personally drop it anywhere?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3731371614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3731371614-label\">\n\t\t\t\n\n<p>At the moment, the item can be returned to us only though one of our assigned courier services or bluepharma representative.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2206074447\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2206074447-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-pays-for-the-shipping-charges-when-i-return-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-2206074447-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who pays for the shipping charges when I return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2206074447-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2206074447-label\">\n\t\t\t\n\n<p>You can return an item for free within 14 days from delivery date, and 30 days for defective and not fit for purpose items, whereby bluepharma.store covers all the shipping charges.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-760616410 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-760616410 > .col > .col-inner {\n    padding: 30px 30px 30px 30px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_return-policy\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-return-policy\">\n\n<div class=\"row\"  id=\"row-231025095\">\n\n\n\t<div id=\"col-219026907\" class=\"col small-12 large-12\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 style=\"text-align: center;\"><strong>Enjoy shopping on bluepharma.store with these great return policy features:<\/strong><\/h2>\n<div class=\"row align-center\"  id=\"row-179359888\">\n\n\n\t<div id=\"col-1373887070\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/14-2.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">14 Days Returns<\/span><\/h3>\n<p>You have 14 days to make a refund request after your order has been delivered.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2011090226\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/return-1.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Easy and Free Returns<\/span><\/h3>\n<p>You can return any product and we will take care of the return shipping costs.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-114034295\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/30-1.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">30 Days Returns<\/span><\/h3>\n<p>If the item you have received is defective, not fit for purpose or not as described on the website, you may return it within 30 days from receiving it and will receive a full refund along with any shipping fees applied.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1488133091\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/icons8-warranty-96.png\" class=\"attachment-medium size-medium\" alt=\"\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Authenticity Guarantee<\/span><\/h3>\n<p>If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-846924197\">\n\n\n\t<div id=\"col-1978196696\" class=\"col small-12 large-12\"  data-animate=\"fadeInRight\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(37, 50, 123);\">How does our return policy work?<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1094196202\" class=\"col small-12 large-12\"  data-animate=\"fadeInLeft\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-249116349\">\n\n\n\t<div id=\"col-1021808500\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/exchange.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Initiate A Return<\/span><\/h3>\n<p>Call Us On<\/p>\n<p><a href=\"tel:00963312215556\">+963 31 221 5556\/7<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1199528152\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-1.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Schedule Pick-up<\/span><\/h3>\n<p>A pick-up will be scheduled by one of our courier services.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1672444496\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/delivery-truck-1.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Return The Item<\/span><\/h3>\n<p>Pack the item in its original state and packaging, Hand over the package to the courier representative.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-818688912\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 172px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund-400x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund-400x400.png 400w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund-510x510.png 510w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund-100x100.png 100w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund-280x280.png 280w, https:\/\/bluepharma.store\/wp-content\/uploads\/2021\/01\/refund.png 512w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Refund Processed<\/span><\/h3>\n<p>Once we receive your returned item, we will inspect it and process your refund.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_timelines\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-timelines\">\n\n\t<div id=\"gap-1220750426\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1220750426 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1253787144\">\n\n\n\t<div id=\"col-836813142\" class=\"col small-12 large-12\"  data-animate=\"fadeInLeft\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(37, 50, 123);\">Refund and Return Timelines<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p style=\"text-align: left;\">Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.<br>Please note that Business days are from Saturday to Friday, and do not include Weekends and Public Holidays.<\/p>\n<ul style=\"text-align: left;\">\n<li><span data-text-color=\"primary\"><strong>Return Pick up Timeline:<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\">The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate makes a first attempt to retrieve the item that you will like to return. You can make a request to return an item, &nbsp;by calling our customer service at:<\/p>\n<p style=\"text-align: left;\">&nbsp; <a href=\"tel:00963312215556\">+963 31 2453535<\/a><\/p>\n<ul style=\"text-align: left;\">\n<li><span data-text-color=\"primary\"><strong>Refund Timeline:<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\">The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1061947644 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1927,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-1929","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/pages\/1929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/comments?post=1929"}],"version-history":[{"count":35,"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/pages\/1929\/revisions"}],"predecessor-version":[{"id":7281,"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/pages\/1929\/revisions\/7281"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/media\/1927"}],"wp:attachment":[{"href":"https:\/\/bluepharma.store\/en\/wp-json\/wp\/v2\/media?parent=1929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}